As a patient at The Healing Connection, you and your family become part of a welcoming and supportive community. You’ll work closely with our caring professional staff, and connect with other patients and their families who share the same struggles. You’ll never feel alone on your journey to recovery.

We are hardwired to connect with others; it’s what gives purpose and meaning to our lives, and without it there is suffering.
— Brené Brown
Jeff Pier  Executive Director

Jeff Pier
Executive Director

The moment you walk through the doors of The Healing Connection, you’ll feel a sense of belonging.  Patients often tell us, “This doesn’t look or feel like a clinic.” While we utilize evidence-based practices and employ a psychosocial model, we strive for balance and want you to feel at home and part of a community. Our comfortable, welcoming setting creates a safe space where you and your family – biological and those of your choosing – can find healing, connection, and support.  

Our inclusive environment is just one attribute that makes The Healing Connection unique. Our devoted staff members are the heart and soul of our program. I am privileged to lead a remarkable team of professionals who bring extensive knowledge and expertise in eating disorders. As experts in the field, they know that Eating Disorders do not discriminate; they affect people of every age, ethnicity, sex, education level, and socio-economic status. Our staff works with you and your family to understand your personal struggles and help you achieve your goals. They meet you where you are, and treat you with the utmost compassion and respect.   

Another important aspect of The Healing Connection that sets us apart is our continuum of care: From the Partial Hospitalization Program to our Intensive Outpatient Program and ongoing Outpatient Services, we provide a full spectrum of programs and services to support you through every stage of your recovery. This comprehensive continuum of care is drawing a growing number of patients not only from Rochester-area communities and counties, but from across upstate New York and neighboring states.       

As the number of people affected by Eating Disorders continue to grow, it’s clear that our work is never done. One look at these recent statistics underscores the dire need for ED programs and services:


Individuals with eating disorders have the highest mortality rate of any mental illness.  


At least 30 million people of all ages and genders suffer from an eating disorder in the U.S.


The Healing Connection supports over 500 patients per year.

The Healing Connection is deeply committed to staying on the leading edge and expanding our scope of treatment. To that end, we’re engaging with other agencies and exploring new partnerships with other professionals in our community.

If you, or someone close to you needs help, know that you are not alone in your struggles. We are here – ready to support you on the journey to recovery. I look forward to connecting with you and welcoming you to The Healing Connection family.  

At The Healing Connection, our treatment philosophy is based on the knowledge that hope and healing in recovery happen within a context of connections.  New relationships – with self, with others, and the world – are vital to treatment and lasting recovery.

We recognize that the eating disorder will do everything in its power to sever positive relationships, leaving you or your loved one primarily connected to the disease. This often leads to feelings of isolation and loneliness.   

Our treatment approach is family- and relationship-based, with an emphasis on building connections and repairing the disconnection caused by the eating disorder. We help patients and their families identify support systems and engage with them during treatment and discharge planning. These positive connections create a solid foundation for stable, long-term recovery.         

Our Mission

The Healing Connection empowers members of our community who struggle with eating disorders and other mental health challenges to repair disconnection and reclaim their lives through treatment, education, and advocacy. We do this in an inclusive environment that engages individuals — and those who love and support them — in compassionate, evidence-based care.

Learning how the ED is a disease of disconnection was very helpful. The program helped us make connections with others. This is the key to making a full recovery . . . small, steady steps forward.
— Parents of Patient