It’s Time To Take The First Step . . .    

If you've decided The Healing Connection is a good fit for you or your loved one, the first step is to contact us for a free confidential phone screening at 585-641-0281.

The purpose of a phone screening is to ensure that we can provide the correct level of care, and to offer assistance in obtaining insurance benefits and a primary care provider (PCP) if necessary. Patients without a PCP will be referred to the Western NY Comprehensive Care Center for Eating Disorders Case Manager to assist in obtaining a PCP. If we determine that we cannot provide the appropriate level of care for you, we will work with you to find alternative treatment options.

The care, sensitivity, expertise, communication, and responsiveness of the staff were excellent. We appreciate your collaborative approach and candid communication.
— Parents of a Patient

Here’s a step-by-step guide to the intake process and required documents. We welcome any questions you have about admissions or insurance, and are ready to help you.